F.A.Q.
Any questions?
Do you have questions? Our customer service is at your disposal and will respond to you as soon as possible.
Feel free to contact us at the address rosita.amaranth4@gmail.com.
Here are the questions you often ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
You should then allow between 10 and 22 business days for your item to arrive at your home.
During peak times, it may take up to 6 days before shipping. Our packages are handled by La Poste, we do not work with pickup points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 10 to 22 business days. Some packages may take a little longer than that.
However, if you still have not received your package after 35 business days from the order, we will fully refund you, and you can keep the item when you receive it.
Contact us at rosita.amaranth4@gmail.com to report a non-received item.
Can I cancel or modify my order?
We process orders quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to rosita.amaranth4@gmail.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
Is the item I received broken/defective?
Despite our stringent selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at rosita.amaranth4@gmail.com with the following details:
- Your order number
- The description of the problem (wrong/defective item, ...)
- A photo or a video
You will not need to return the product, and we will refund you directly the amount of your order in the form of a voucher (if you would like a different form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Are my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that they are not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognized by the industry.